Support Phone Number: 1850 543 543
DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.
POS Required: Yes
Warranty Period: Standard is 12 Months
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided
Credit Immediately: No
Manufacture DOA Credit Procedure: Devices Returns to Manufacture for DOA Testing. Once Fault is reproduced in testing credit will be approved by Manufacture. If No Fault Found the device will be rejected credit & send back. Device will then be returned back to customer.
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Dell will advise end user.
