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Warranties
Apple

Support Phone Number: 1850946191
Support Web Link: http://www.apple.com/ie/
DOA Days Window: B2B 28 Day DOA Window (Retail) POP must be provided. The product must have been purchased from exertis within the previous 60 days in order to qualify for DOA (Outside of this the product must go direct for repair)
POS Required: Yes
Warranty Period: 28 Days for credit & 1 year for repair/replacement
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving POP, invoice number serial no. product code and fault only if within 60 day window. Outside 60 day window please call 01 5241001
Credit Immediately: No
Manufacture DOA Credit Procedure: Device returned to Manufacture for DOA Testing. Once fault is reproduced in testing credit will be approved by Manufacture. If no fault found the device will be rejected for credit & returned to exertis. Device will then be returned back to customer.
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Compu B PH: 015241001
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Brother

Support Phone Number: 01-2411911
Support Web Link: http://www.brother.ie/g3.cfm/s_page/52550
DOA Days Window: 14 Days
POS Required: Yes
Warranty Period: Standard 12 Months
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided
Credit Immediately: No
Manufacture DOA Credit Procedure: Credit by Exertis when received
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Brother International will advise end user
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Dell

Support Phone Number: 1850 543 543
Support Web Link: www.support.dell.com
DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.
POS Required: Yes
Warranty Period: Standard is 12 Months
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided
Credit Immediately: No
Manufacture DOA Credit Procedure: Devices Returns to Manufacture for DOA Testing. Once Fault is reproduced in testing credit will be approved by Manufacture. If No Fault Found the device will be rejected credit & send back. Device will then be returned back to customer.
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Dell will advise end user.
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Epson

Support Phone Number: 01-4367742
Support Web Link: http://www.epson.co.uk/
DOA Days Window: 30 Days Excluding Projectors & Actulaser, require approval from Epson Support.
POS Required: Yes
Warranty Period: Standard 12 Months
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided
Credit Immediately: Yes
Manufacture DOA Credit Procedure: Credit by Exertis when received
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Equinox Maintenance Ltd
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HP

Support Phone Number: 1890-946500 & (new ROI 015339808)
Support Web Link: http://welcome.hp.com/country/ie/en/welcome.html#Support
DOA Days Window: Day 1 contact HP
POS Required: No
Warranty Period: Standard 12 Months
DOA Claim Process: Ring HP & if DOA approved they will give DOA call ref# & or approval letter. Send e-mail to ireland.returns@exertis.com giving DOA call ref# & or letter, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User.
Credit Immediately: No
Manufacture DOA Credit Procedure: Devices Returns to Manufacture for DOA Testing. Once Fault is reproduced in testing credit will be approved by Manufacture. If No Fault Found the device will be rejected credit & send back. Device will then be returned back to customer.
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: HP will advise end user.
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Microsoft

Support Phone Number: 1850 940 940 More Options available via Support website
Support Web Link: https://support.microsoft.com/en-ie
DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement. Subject to approval by vendor.
POS Required: Yes
Warranty Period: Standard 12 Months
DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided
Credit Immediately: Yes
Manufacture DOA Credit Procedure: Credit by Exertis when received
Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.
Repair Agent: Microsoft will advise end user.
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