Warranties

Apple

IBM

Promethean

Samsung

Trust

a

Acer

Support Phone Number: 01 437 8367

Support Web Link: https://www.acer.com

DOA Days Window: 28 Day DOA from Sale. POP to End User is requirement.

POS Required: Yes

Warranty Period: Standard is 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Devices Returns to Manufacture for DOA Testing. Once Fault is reproduced in testing credit will be approved by Manufacture. If No Fault Found the device will be rejected credit & send back. Device will then be returned back to customer.

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Acer will advise end user.

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AOC

Support Phone Number: 1800-558000

Support Web Link: http://eu.aoc.com/en/service-contact?

DOA Days Window: 1 Day Direct with AOC

POS Required: No

Warranty Period: 3 years

DOA Claim Process: Claim direct with AOC. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: AOC will advise end user.

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APC

Support Phone Number: 1890-272877

Support Web Link: http://www.apc.com/support/index.cfm

DOA Days Window: 1 Day Direct with APC

POS Required: No

Warranty Period: Standard is 12 Months

DOA Claim Process: Claim direct with APC. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: APC will advise end user.

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Apple

Support Phone Number: 1850946191

Support Web Link: http://www.apple.com/ie/

DOA Days Window: B2B 28 Day DOA Window (Retail) POP must be provided. The product must have been purchased from exertis within the previous 60 days in order to qualify for DOA (Outside of this the product must go direct for repair)

POS Required: Yes

Warranty Period: 28 Days for credit & 1 year for repair/replacement

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving POP, invoice number serial no. product code and fault only if within 60 day window. Outside 60 day window please call 01 5241001

Credit Immediately: No

Manufacture DOA Credit Procedure: Device returned to Manufacture for DOA Testing. Once fault is reproduced in testing credit will be approved by Manufacture. If no fault found the device will be rejected for credit & returned to exertis. Device will then be returned back to customer.

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Compu B PH: 015241001

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Asus

Support Phone Number: 1890 719918

Support Web Link: https://www.asus.com/ie/support/

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: 1 year

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End User contact Asus Support

Repair Agent: Asus will advise end user.

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Aten

Support Phone Number: Web only

Support Web Link: https://eservice.aten.com/eServiceCx/Common/FAQ/list.do?lang=en_US

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: 1 year

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End User contact Aten Support

Repair Agent: Manufacture will advise

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Belkin

Support Phone Number: 0044-8456077787

Support Web Link: http://www.belkin.com/uk/support/

DOA Days Window: 1 Year Return to Base

POS Required: No

Warranty Period: Standard is 12 Months, return to base (Exertis)

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Belkin will advise end user.

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BenQ

Support Phone Number: Technical Support Helpdesk: 0906 753 3443 Warranty Service Line: 0207 216 0039

Support Web Link: http://benq.co.uk/support/

DOA Days Window: Direct with BenQ

POS Required: No

Warranty Period: Standard is 12 Months

DOA Claim Process: Claim direct with Ben-Q. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: BenQ will advise end user.

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Brother

Support Phone Number: 01-2411911

Support Web Link: http://www.brother.ie/g3.cfm/s_page/52550

DOA Days Window: 14 Days

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Brother International will advise end user

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BT Telecom

Support Phone Number: 0800 1456789

Support Web Link: https://www.shop.bt.com/help

DOA Days Window: None, Discontinued Brand

POS Required: None, Discontinued Brand

Warranty Period: None, Discontinued Brand

DOA Claim Process: None, Discontinued Brand

Credit Immediately: None, Discontinued Brand

Manufacture DOA Credit Procedure: None, Discontinued Brand

Outside DOA window/ Warranty Repair Process: None, Discontinued Brand

Repair Agent: None, Discontinued Brand

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Buffalo

Support Phone Number: 1890-719901

Support Web Link: http://www.buffalo-technology.com/support/

DOA Days Window: 12 months swap out with approved Buffalo DOA ref

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Buffalo Support will advise end user

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D-Link

Support Phone Number: 0044 8718730909

Support Web Link: http://www.dlink.com/uk/en/support

DOA Days Window: 1 Year Return to Base

POS Required: Yes

Warranty Period: 3 Year Warranty with D-Link

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: D-Link will advise end user.

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Dell

Support Phone Number: 1850 543 543

Support Web Link: www.support.dell.com

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard is 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Dell will advise end user.

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Energy Sistem

Support Phone Number: 0034 966 831 058

Support Web Link: https://www.energysistem.com/en/support

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard is 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Energy Sistem will advise end user.

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Epson

Support Phone Number: 01-4367742

Support Web Link: http://www.epson.co.uk/

DOA Days Window: 30 Days Excluding Projectors & Actulaser, require approval from Epson Support.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Equinox Maintenance Ltd

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Griffin

Support Phone Number: https://support.griffintechnology.com/contact

Support Web Link: https://support.griffintechnology.com/

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: See support web link above

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Hannspree

Support Phone Number: 0044-871-8552425

Support Web Link: http://euenservice.hannsg.net/

DOA Days Window: Day 1 Direct with Hanns G

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Claim direct with Hanns-G. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Hans-G will advise end user.

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HP

Support Phone Number: 1890-946500 & (new ROI 015339808)

Support Web Link: http://welcome.hp.com/country/ie/en/welcome.html#Support

DOA Days Window: Day 1 contact HP

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Ring HP & if DOA approved they will give DOA call ref# & or approval letter. Send e-mail to ireland.returns@exertis.com giving DOA call ref# & or letter, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: HP will advise end user.

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IBM

Support Phone Number: 01-8159202

Support Web Link: http://www.ibm.com/support/ie/en/

DOA Days Window: Day 1 Direct with IBM

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Claim direct with IBM. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: IBM will advise end user.

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Kaiser Baas

Support Phone Number: https://support.kaiserbaas.com/hc/en-us

Support Web Link: https://support.kaiserbaas.com/hc/en-us We no longer supply Kaiserbaas

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: Kaiser Bass will advise end user

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Kensington

Support Phone Number: 01 431 1395

Support Web Link: https://www.kensington.com/us/us/6412/technical-product-support

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Kensington will advise end user.

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LG

Support Phone Number: 0044-8448-471-400

Support Web Link: http://www.lge.com/ie/support/repair/support-warranty-claims.jsp?countryCd=ie

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Ring LG & if DOA approved they will give DOA call ref#. Send e-mail to ireland.returns@exertis.com giving DOA call ref#, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: LG will advise end user.

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LINX

Support Phone Number: 1850-211-450

Support Web Link: http://linxtablets.com/

DOA Days Window: We no longer supply Linx Products

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Claim direct with Linx Support. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Devices can be repaired under warranty and outside warranty by Macro Evolution Services 10/03/2020

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: www.macroev.com- 01 4193130

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Logitech

Support Phone Number: http://support.logitech.com/en_gb/contact

Support Web Link: http://support.logitech.com/en_gb/contact

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: Logitech Support will advise end user.

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Microsoft

Support Phone Number: 1850 940 940 More Options available via Support website

Support Web Link: https://support.microsoft.com/en-ie

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement. Subject to approval by vendor.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Microsoft will advise end user.

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NEC

Support Phone Number: 0044 870 120 1160

Support Web Link: http://www.necdisplay.com/contact-support

DOA Days Window: 14 Days DOA from Sale.

POS Required: Yes

Warranty Period: 2 years direct with NEC

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: NEC will advise end user

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Netgear

Support Phone Number: 1800-453019

Support Web Link: http://www.netgear.ie/product_support.php

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Netgear will advise end user.

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Optoma

Support Phone Number: 0044-1923-691865

Support Web Link: https://www.optoma.co.uk/warranty.aspx

DOA Days Window: Day 1 direct with Optoma Support

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: End user contacts Optoma Support directly.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Optoma Support will advise end user

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Peerless

Support Phone Number: 0044 1923 205630

Support Web Link: https://www.peerless-av.com/en-uk/contact

DOA Days Window: Day 1 direct with Peerless

POS Required: No

Warranty Period: 3 Years direct with Peerless

DOA Claim Process: End user contacts Peerless directly.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contacts Peerless Support directly.

Repair Agent: Peerless will advise end user

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POLY

Support Phone Number: 0044 1753 723020

Support Web Link: http://support.polycom.com/PolycomService/home/home.htm

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Polycom will advise end user.

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Promethean

Support Phone Number: 00442039686866 Opening hours 08:30 - 17:30 GMT/BST.

Support Web Link: https://support.prometheanworld.com/

DOA Days Window: Day 1 contact Promethean Support

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: End user contacts Promethean Support directly.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Promethean will advise end user.

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Samsung

Support Phone Number: Customer support line 0818-717100 - Retail Support Line 01 4475160

Support Web Link: https://www.samsung.com/ie/support/

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Ring Samsung & if DOA approved they will give DOA call ref#. Send e-mail to ireland.returns@exertis.com giving DOA call ref#, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided with the claim.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Samsung will advise end user.

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SanDisk

Support Phone Number: Web only

Support Web Link: https://kb-eu.sandisk.com/

DOA Days Window: Day 1 direct with Sandisk

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: End user contacts Sandisk Support directly.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Sandisk will advise end user.

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Seagate

Support Phone Number: 0080047324283

Support Web Link: http://www.seagate.com/gb/en/support-home

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Seagate will advise end user.

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Speck

Support Phone Number: customerservice@speckproducts.com

Support Web Link: http://www.speckproducts.com/contact-us

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: Speck will advise end user.

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Tactus

Support Phone Number: 0044-1-925 854900

Support Web Link: https://www.tactus.com/activate-warranty

DOA Days Window: 1 Year Return to Base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tactus will advise end user.

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Targus

Support Phone Number: 0044 207 744 0330

Support Web Link: http://www.targus.com/uk/support

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: No

Warranty Period: 2 Years direct with Targus

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tarhus will advise end user.

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Tripp Lite

Support Phone Number: Web only

Support Web Link: https://www.tripplite.com/support/help

DOA Days Window: Day 1 direct with Tripp Lite

POS Required: No

Warranty Period: 2 Years direct with Targus

DOA Claim Process: Claim direct with Tripp Lite. They will advise next step.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tripp Lite will advise end user.

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Trust

Support Phone Number: Web only

Support Web Link: http://www.trust.com/contact/default.aspx

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via weblink approve to arrange warranty repair.

Repair Agent: Trust will advise end user.

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Turtle Beach

Support Phone Number: http://www.turtlebeach.com/en-us/contact-support

Support Web Link: https://support.turtlebeach.com/hc/en-us

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via weblink approve to arrange warranty repair.

Repair Agent: Turtle Beach Support will advise end user.

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Western Digital

Support Phone Number: 1800 275-4932

Support Web Link: https://support.wdc.com

DOA Days Window: 1 year Return to base (Sharptext)

POS Required: Yes

Warranty Period: 3 year with manufacturer

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: WD Support will advise end user.

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ZAGG

Support Phone Number: https://support.zagg.com/hc/en-us

Support Web Link: https://support.zagg.com/hc/en-us

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: See support web link above

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Zyxel

Support Phone Number: 01-902 2620

Support Web Link: http://support.zyxel.eu/Support/30062/30085/en-GB/Portal/Index

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: See support web link above

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